Privacy Policy - storiatelling.com

Storaitelling Ltd Privacy Policy

Last updated: 16/09/2025

Storaitelling Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, visit our website www.storaitelling.com, or use our services.

Storaitelling Ltd is registered in England and Wales, company number 16678861, with its registered office at 128 City Road, London, EC1V 2NX. For data protection purposes, we are the data controller.

If you have any questions, please contact our Data Protection Officer (DPO) at hello@storaitelling.com.

1. What Information We Collect

We may collect and process the following personal information:

Contact details (name, email address, phone number, job title, company name).
Information you provide via forms on our website (e.g., when signing up for newsletters, downloads, or events).
Information about your interactions with our emails and website (via cookies or analytics tools).
Business correspondence and records of interactions.

We do not knowingly collect data from children under 16.

2. How We Collect Your Information

We may collect your information directly when you:

Fill in forms on our website.
Sign up to our newsletters, downloads, or events.
Communicate with us via email, phone, or social channels.
Engage our services as a client or partner.

We may also collect certain data automatically via cookies and tracking technologies (see Section 7).

3. Why We Collect Your Information & Our Legal Basis

We use your personal data for the following purposes, on these legal bases:

To provide our services (performance of a contract).
To respond to enquiries and manage our relationship with you (legitimate interests).
To send marketing communications (your consent, or our legitimate interests if you are a business contact, subject to your right to opt out).
To comply with legal obligations, e.g., tax or regulatory requirements.

4. How We Share Your Information

We only share your data where necessary and lawful, for example:

With trusted service providers (e.g., marketing automation platforms, analytics providers, IT hosting).
With regulators or law enforcement if legally required.
We do not sell your personal data.

If we transfer your data outside the UK/EEA (for example, to cloud platforms hosted abroad), we ensure appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

5. How Long We Keep Your Information

We keep personal data only as long as necessary for the purposes set out in this Policy:

Marketing data: up to 2 years after last interaction, unless you opt out sooner.
Client and contract data: for the duration of our relationship and for as long as required by law (e.g., financial record retention).

6. How We Protect Your Information

We use technical and organisational measures to protect your data against loss, misuse, or unauthorised access. Access is limited to those with a genuine business need, and all staff handling personal data are under confidentiality obligations.

In the event of a data breach, we will notify affected individuals and regulators where legally required.

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

Understand website performance and usage (analytics).
Personalise your browsing experience.
Support marketing and advertising campaigns.

We use Microsoft Clarity to help us understand how visitors engage with our website. Clarity captures anonymised usage data, without collecting personally identifiable information.

Where required, we will seek your consent before setting non-essential cookies. You can manage or disable cookies in your browser settings.

8. Your Rights

Under the UK GDPR, you have rights including to:

Access your data.
Correct inaccuracies.
Erase your data (“right to be forgotten”).
Restrict or object to processing.
Portability – request your data in a structured format.
Withdraw consent where processing is based on consent (e.g., marketing).

To exercise these rights, contact our DPO at hello@storaitelling.com.

9. How to Complain

We hope we can resolve any issues with you directly. If not, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113

10. Updates to This Policy

We may update this Policy from time to time. Please check back regularly to stay informed.

Last Update date: 05/11/2025